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Harbour Town Gold Coast

Outlet Shopping Made Accessible for Everyone

We’re working hard to be one of the most accessible Centres in the country with a host of special support services and solutions to ensure everyone can enjoy great shopping, dining and entertainment at Harbour Town. Let us know how we can assist you.


Disabled Parking and Restrooms

  • 61 dedicated disabled persons parking bays 

  • 10 disabled restrooms located within the Centre


Motorised Scooters and Wheelchairs

  • Designated disabled drop-off zone located outside the Tourism Lounge with curbside ramp and single level access

  • Complimentary use of electric mobility scooters and manual wheelchairs

  • Scooter and wheelchair access to complimentary Harbour Town Outlet Shopping Shuttle

  • Extensive seating in dedicated relaxation area and throughout the Centre

  • Taxi booking service available


For Families

  • Three well-appointed Parent Rooms featuring change tables, parent and child toilets, feeding cubicles, leather lounges, and children’s DVDs to entertain young viewers within the Centre

  • Complimentary use of strollers from the Tourism Lounge

  • Dedicated parent with pram parking bays

  • Stroller storage on free Harbour Town Outlet Shopping Shuttle

  • Lost children recovery assistance 


International, Religious and Cultural

  • Centre guides printed in English, Simplified Chinese and Japanese

  • Chinese and Japanese speaking staff in the Tourism Lounge

  • Centre Guides and signage throughout the Centre featuring internationally recognised symbols

  • UnionPay accepted in the Tourism Lounge and at many retailers (refer to Chinese Centre Guide)

  • Prayer Room​



  • Day/Night Surgery, Giant Chemist, Dentist, Optometrist and a Skin Cancer Clinic all located in-Centre

  • Defibrillator onsite with 24-hour Security staff trained in its use

  • Staff trained in first aid

  • Sharps disposal bins available in amenity blocks for diabetic/needle dependent patrons


Groups (including schools)

  • Tour Operator pre-booking service to ensure coach parking availability, refreshments, Tourist Discount Cards and Centre Guides on arrival

  • Special welcomes and formal presentations available upon request

  • Convenient coach parking located directly outside the front door of the Tourism Lounge

  • Access to a dedicated and spacious air-conditioned relaxation area with option to reserve

  • Pre-paid Meal Vouchers and Gift Cards available at the Tourism Lounge



  • Onsite taxi rank

  • Public bus shelter located within 250 metres of the Centre

  • Free Outlet Shopping Shuttle for tourists

  • Public Transport, tourist shuttle timetables and free taxi booking service available at the Tourism Lounge