Open now until 7.00pm

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Our Tourism Lounge is open during school holidays and for the Get Outlet Sale. Our Information Kiosk is open daily and located outside Tommy Hilfiger for all enquiries.


  • For Gift Card sales please visit the Information Kiosk or to purchase
  • For VIP and Tourist Discount Cards please visit the Information Kiosk (or locals can sign up as a VIP online at
  • Lost or found an item in-Centre? Visit the Information Kiosk or call 07 5529 1734 to make an enquiry during office hours.
  • For mobility scooters and pram hire, please visit the Information Kiosk or call 07 5529 1734 and a team member will assist you.


Harbour Town's Award-Winning Tourism Lounge

Just when you thought your Outlet shopping adventures couldn’t get any better…welcome to the Tourism Lounge! A place where you can relax, recharge and reap the benefits!


In 2016, Harbour Town’s dedicated Tourism Lounge was awarded GOLD at the Queensland Tourism Awards for outstanding delivery of specialised tourism services. Here’s why…

We believe every guest is a special guest and we go above and beyond to help you relax and have fun. We know first impressions last and it’s the little things that matter most. Think of us as your personal concierge reflecting the unique lifestyle you’ve come to the Gold Coast to experience. We’re here to help! 

Free Tourism Club Card Accepted at a Wide Range of Stores

Comfortable Airconditioned, Modern Environment

Complimentary Taxi Phone Service

Complimentary Luggage and Shopping Storage

Friendly and Helpful Staff

Free Stroller Loan

Free Wheelchair Loan

Free Wi-Fi Access

Prayer Room

Tour Bus Drop-off and Pick Up

Accredited Visitor Information Centre

Lost & Found

Multilingual Staff

Centre Information

We are a place to plan your day, a recharge station in a sea of Outlets, a hub for local tour leaders, an interactive classroom and a welcoming committee of friendly faces and helping hands. From five-star customer service and planning assistance to free WiFi, secure luggage and parcel minding and a spacious, air-conditioned relaxation area; we’re all about, comfort, convenience and connecting with you.


Our comfortable, modern space is open to all visitors to the Gold Coast including domestic and international tourists, Free and Independent Travellers (FIT), group tours, school excursions and conference delegates. And we cater to locals too with additional guest services such as special needs equipment , lost property, personal styling sessions, and Gift Card sales.


It’s also the place to pick-up your FREE Tourist Discount Card and local VIP Shopper Card giving you access to massive savings, deals, benefits and exclusive discounts off already reduced prices across a wide range of stores.


Let our engaging, bilingual Tourism Lounge team roll-out the welcome mat and turn-up the VIP treatment to inject your experience with a dose of Gold Coast flair while you stroll our palm lined malls, soak up the sunshine, enjoy a relaxing alfresco lunch and fill your bags with the best international and Australian brands at low Outlet prices. We’re ready to welcome you!


Our full list of Tourism Lounge and Customer Services includes:

  • Free Tourist Discount Card, and VIP Shopper Card for locals
  • Welcome and optional orientation of retail, dining and service outlets
  • Personalised welcome sign on arrival (on request)
  • Official Visitor Information Centre with private customer service point at the front desk
  • Air-conditioned meeting place and relaxation area with lounges, reading material and TV
  • Luggage and parcel minding
  • Free WiFi
  • Group pre-booking service
  • Option to reserve an area for groups (on request)
  • Meal Vouchers available to purchase for groups
  • Destination maps and tourist publications available
  • Bilingual Customer Service team and translated Centre Directories (Simplified Chinese and Japanese)
  • Prayer Room with washing facilities and dedicated male and female rooms
  • Halal dining options (printed in Centre Guides)
  • Tax Refund Scheme information in seven languages
  • Pre-booking and complimentary use of motorized scooters and manual wheelchairs
  • Pre-booking and complimentary use of strollers
  • Lost children recovery assistance
  • Lost and found property service
  • Free transfers with our Outlet Shopping Shuttle
  • Convenient coach parking right outside the front door
  • Free taxi order service and assistance with bus schedules
  • Gift Card sales
  • EFTPOS with UnionPay facilities and foreign currency exchange located right next door
  • Personal Stylist booking service


Click here for more information on Special Needs Services and Accessibility at Harbour Town. 

Where to Find Us

The Tourism Lounge is located at the south west entry to the Centre and can also be located via the maps available throughout the Centre. A convenient taxi and tour bus drop off point is also located at the Tourism Lounge.

Free Tourist Shuttle

Why not take advantage of Harbour Town’s FREE tourist Shuttle for complimentary return transfers?

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